The Service Desk Manager/Project Lead will develop, lead, and motivate a team of professionals to deliver excellent technical/non-technical support with outstanding customer service for an important DOT program. This position requires a creative, diligent, hard-working individual with knowledge and experience in the areas of ITIL service delivery and quality assurance. The SDM will supervise the day-to-day activities of the IT Deployments Project team while employing industry best practices to ensure all client requirements are consistently met or exceeded. Additional responsibilities acting as liaison to client and senior management in Customer Support Service affairs, and assuring adherence to established processes and procedures.
Desired Skills and Experience:
Security Clearance: Must be a US Citizen or Permanent Resident and able to obtain a Government Public Trust clearance.