Sevatec Inc.

  • Help Desk Support Specialist

    Job Locations US-VA-Fairfax
    Posted Date 1 week ago(4/12/2018 2:40 PM)
    Job ID
    2018-1385
    # of Openings
    1
    Category
    Information Technology
  • Overview

    Sevatec, Inc. is seeking a talented, energetic, Help Desk Support Specialist for our internal IT Department. In this role the candidate will work with various areas of Information Technology supporting special projects as well as performing regular daily activities of the group. The Help Desk Support position is located within the company’s corporate HQ office in Fairfax, VA.

    Responsibilities

    • Monitor Service Desk for requests/incident assigned and process first-in first-out based on priority and respond quickly and effectively
    • Must be able to troubleshoot and isolate issues hands-on, define problems clearly and articulate solutions in a clear, concise, and consultative manner  
    • Image machines and maintain a surplus of laptops for weekly new hires
    • Support email setup on IOS and Android phones
    • Demonstrating High level of user side Desktop and networking understanding
    • Create and manage user accounts and licensing inside of Office 365 and Azure Active Directory
    • Take ownership of Configuration Management Database (CMDB) and continue to inventory company assets
    • Document issues and resolutions addressed in Service Desk Knowledgebase.
    • Document installation and configuration procedures for supported systems and applications.
    • Participate in technology related projects in line with business requirements as directed by company IT management
    • Suggest/participate in improving procedures related to our customer service and Helpdesk functions
    • Advanced skills in the creation and maintenance of system documentation, change management and problem management practices.
    • Strong verbal and written communications skills required; must effectively communicate the scope of work and technical findings or recommendations to a non-technical audience; ability to produce readable, concise and accurate written documentation required
    • Must have strong customer service orientation; be able to maintain a professional demeanor, and work under pressure to handle critical issues in timely manner
    • Independent thinker and self-starter who can often work with little supervision.

    Qualifications

    • University degree in technology or relevant IT work experience
    • Must be a US Citizen
    • ITIL Foundation certified or greater is preferred
    • Must be able to travel locally in the DC metropolitan area to other site locations
    • Demonstrated proficiency with Windows 7 & 10, Office suites, Active Directory
    • Experience administrating SharePoint Online and MS 365 portal
    • Worked with modern VoIP and A/V technologies
    • Familiarity with ISO 27000 and CMMI a plus
    • Familiarity with Agile development practices a plus
    • MCITP, A+, Network+ or other industry certification a plus

     

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